BAS warranty support is the basic level of assistance that ensures stable system operation after implementation and helps users quickly adapt to working with the system.
You receive consultations, access to updates and help with typical tasks without the need for additional costs at the start.
For extended options, see contract support.
What is included in warranty support
Consultations
Assistance for users working with the system
Updates
Access to current BAS releases
Methodology
Recommendations for proper use
Online support
Processing requests through a form or chat
Typical tasks
Solving standard issues without custom development
Why warranty support is important
After implementation, users face questions, errors and the need to quickly adapt to the system.
Without support, this leads to downtime, incorrect use of functionality and loss of business process efficiency.
Warranty support helps avoid these risks and stabilize system operation from the first days.
What the business receives
- quick resolution of user questions
- stable system operation
- up-to-date functionality
- fewer errors
- fast staff adaptation
Limitations of warranty support
Standard tasks
Only typical scenarios are supportedNo development
Individual customizations are not includedLimited time
Consultations within the basic serviceNo audit
In-depth system analysis is not performedNo integrations
Complex integrations are not includedNo development roadmap
The system is not customized for business growthWhen extended support is needed
If the system is actively used, the workload grows or custom improvements are required, warranty support becomes insufficient.
In such cases, full support is needed with quick response, functionality development and adaptation to business needs.
Learn more about contract BAS maintenance.
Need BAS support?
Get a consultation or activate system support
Result for the company
- stable system operation
- quick issue resolution
- reduced load on IT
- process control
- readiness for further development